Travel and Tourism

Skills for Work

The National 4 and 5 Skills for Work: Travel and Tourism Course is an introductory qualification in travel and tourism. It develops the skills, knowledge and attitudes, needed for work in the travel and tourism industry.


Learners will develop:

  • skills to become effective job-seekers and employees
  • skills to deal effectively with all aspects of customer care and customer service in travel and tourism
  • the product knowledge and skills to deal effectively with customer enquiries in relation to travel and tourism in Scotland, the rest of the United Kingdom and worldwide.


At SCQF level 4, learners work alone or with others on straightforward tasks with support.

At SCQF level 5, the candidate will work alone or with others on tasks with minimum support.


The course consists of 4 units:


1. Employability

2. Customer Service

3. Scotland

4. UK and Wider World